Return Policy

HappyPaws Return Policy

 

At HappyPaws, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns

• You have 2 days from the date of delivery to request a return.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.

Exchanges

• If you received a defective or damaged item, we will replace it at no extra cost.
• Exchanges are only available for the same product.

Refunds

• Once we receive and inspect your return, we’ll notify you about the approval status.
• Approved refunds will be processed to your original payment method within 10 business days.
• Shipping costs are non-refundable

Non-Returnable Items

• Gift cards
• Final sale items
• Used or damaged items (unless defective upon arrival)

How to Start a Return

1. Contact our support team at coolrshop@gmail.com with your order number and reason for return.
2. We’ll provide a return shipping label (if applicable) and instructions.
3. Ship the item back within 3 days of approval.

For any questions, feel free to reach out at coolrshop@gmail.com.